Manager, Customer Analytics
Core
Manager of Data Analytics driving customer retention, upsell revenue, and growth strategy through predictive modeling and health scoring in a SaaS payroll company.
Role type
Manager, Customer Analytics (SaaS)
Builds
Production-ready churn prediction models, customer health scoring frameworks, and executive dashboards.
Domain
SaaS / Payroll / Customer Success
Deliverable
production ML models | dashboards & analysis
Required skills
Advanced SQL, predictive modeling (churn/propensity), BI tools (Power BI), SaaS metrics (churn, LTV, NRR), data integration (Salesforce, Genesys, Pendo), cross-functional leadership
Preferred skills
Python or R for statistical modeling, experimentation (A/B testing), causal inference, payroll/HR tech domain experience, building health scoring frameworks from scratch
Technologies
SQL, Power BI, Salesforce, Genesys, Pendo, Python, R
Responsibilities
Identify and quantify drivers of customer churn; Build and maintain churn prediction models; Design and operationalize customer health scoring frameworks; Develop executive-level dashboards tracking churn, retention, and LTV; Partner with Customer Success, Product, and Sales to align on metrics and insights
Seniority
Manager, hands-on IC with team leadership
