Alternant(e) Chargé(e) de Support Outils Digitaux B2B
Core
Providing first-level technical support for Europcar's B2B digital booking tools and resolving GDS system errors.
Role type
Junior B2B digital tools support specialist (intern)
Builds
Europcar's professional booking platforms (Res@car, europcar.biz) and GDS integrations
Domain
Automotive rental / B2B SaaS support
Deliverable
client delivery
Required skills
technical troubleshooting, GDS system knowledge (Amadeus), XML/API connection debugging, user account configuration, data verification, priority management
Preferred skills
rapid software learning, proactive problem solving
Technologies
Res@car, europcar.biz, Amadeus, XML, API
Responsibilities
managing a high-volume helpdesk inbox (30-40 daily tickets), resolving booking errors in GDS systems, supervising user account configurations, collaborating with sales teams for client onboarding, improving support methods
Seniority
Intern (Bac+3 to Bac+5)