Analista Júnior de Entrada de Pedidos (Customer Service) - São Paulo/SP
Core
Process orders with precision and agility while contributing to process improvement and automation initiatives within the Commercial Experience team.
Role type
Junior Order Entry Analyst (Customer Service)
Builds
Order processing workflows and operational reports for Diageo's commercial teams
Domain
Consumer Goods / Beverage Industry
Required skills
Excel (intermediate/advanced), analytical thinking, attention to detail, organizational skills, problem-solving
Preferred skills
SAP, EDI, VBA, Python, process automation, experience in FMCG or high-volume environments
Responsibilities
Register and process orders in company systems; Monitor and track order flow until completion; Validate volume, price, and commercial terms; Collaborate with Commercial and support teams to obtain/correct information; Identify inconsistencies and support operational problem resolution; Create controls, reports, and analyses for decision-making; Support continuous improvement and process automation initiatives; Ensure compliance with procedures and service levels; Contribute to achieving Customer Service operational indicators.