Brand Home Lead Guide
Core
Lead a team of guides and agency colleagues to deliver immersive whisky tours, tastings, and retail experiences at the Cardhu Visitor Centre.
Role type
Senior hospitality operations lead (visitor experience)
Builds
Immersive whisky visitor journeys, tours, tastings, and retail operations
Domain
Hospitality / Tourism / Whisky
Deliverable
product features
Required skills
Team supervision, operational compliance, customer service, inventory management, cash handling, event coordination
Preferred skills
Leadership development, multi-tasking in fast-paced environments, relationship building
Technologies
Operational systems, booking platforms
Responsibilities
Supervise Brand Home Guides and agency colleagues, manage bookings and guest enquiries, ensure health and safety compliance, coordinate stock and cash handling, host VIP events and tours
Seniority
Senior, hands-on IC with team leadership