Senior Solution Architect, AI & Platform
Core
Senior Solution Architect leading technical discovery, architecture design, and production deployment of AI-powered customer experience solutions for complex enterprise environments.
Role type
Senior IC Solution Architect (AI & Platform)
Builds
Enterprise voice, network, VDI, cloud, and AI-powered customer experience solutions
Domain
Contact Center Technology, Telecommunications, Cloud Infrastructure, Generative AI
Deliverable
production ML models
Required skills
SIP trunking design, WebRTC, Session Border Controllers, OSPF/BGP/MPLS/SD-WAN, VDI architecture, AWS (EC2/Lambda/EventBridge), RESTful APIs, LLM orchestration, RAG architecture, AI evaluation frameworks
Preferred skills
7+ years technical experience, 5+ years solutions engineering/presales, contact center industry experience, executive stakeholder influence, AI-assisted development tools
Technologies
Genesys Cloud, AWS, LLMs, RAG, Model Context Protocol (MCP), WebRTC, SIP, SD-WAN
Responsibilities
Lead technical discovery and architecture for complex enterprise opportunities; Own end-to-end enterprise voice architecture; Drive network architecture decisions; Architect VDI and AWS solutions; Design API and integration architectures; Architect production-ready AI solutions; Establish AI evaluation and observability frameworks; Influence product direction; Scale technical capability across teams
Seniority
Senior, hands-on IC
