Customer Collaboration Perú
Core
Link between customers, Commercial, and Supply Chain teams to execute customer collaboration agendas, monitor service performance, and improve customer experience.
Role type
Customer Collaboration Coordinator
Builds
Customer service execution, OTIF targets, and Joint Business Planning (JBP) commitments
Domain
FMCG / Beverages / Supply Chain
Deliverable
dashboards & analysis
Required skills
OTIF/service-level management, Joint Business Planning (JBP) support, root cause analysis, dashboard creation, stakeholder management, data analysis, Excel, Power BI
Preferred skills
FMCG or beverages experience, customer-facing process experience
Technologies
Excel, Power BI
Responsibilities
Monitor customer service performance and OTIF metrics, coordinate Supply Chain participation in JBP processes, identify and advance service risks, maintain customer performance dashboards and scorecards, facilitate communication between customers and internal teams, support root cause analysis for service failures
Seniority
Mid-level, hands-on coordinator