Senior Service Manager
Core
End-to-end service management for business-critical enterprise applications, ensuring operational stability, supplier coordination, and financial transparency.
Role type
Senior Service Manager (Enterprise Application Services)
Builds
Sustainable service management models and operational stability for the application portfolio
Domain
IT Service Management / Enterprise Application Management / Financial Controlling
Required skills
IT Service Management, Application Lifecycle Management, Supplier Management, Financial Controlling, Budgeting & Forecasting, Stakeholder Management, Contract Negotiation, Risk Management, Change Management, Cost Optimization
Preferred skills
Microsoft Azure, Azure DevOps, ITSM tools, Power BI, Enterprise application integrations
Technologies
Microsoft Azure, Azure DevOps, ITSM tools, Power BI
Responsibilities
Take end-to-end service management responsibility for assigned applications; Act as the main link between business stakeholders, application owners, external suppliers and internal IT teams; Ensure service quality, availability, performance and business satisfaction; Drive continuous improvement, harmonization and simplification of applications and related business processes; Challenge and validate supplier estimates, proposals, delivery plans and resource requirements; Monitor supplier performance, service levels and contractual commitments; Take responsibility for the financial follow-up of assigned services and applications; Monitor service costs against budget and identify deviations, risks and savings opportunities; Coordinate application lifecycle activities, including upgrades, transitions, consolidations and potential decommissioning.
Seniority
Senior, hands-on IC