Experienced Service Delivery Manager
Core
Ensures efficient, secure, and compliant delivery of IT Telecommunication services (Hosting, Networking, Unified Communications, Mobile/Fixed Voice & Data, Satellite, SMS, Contact-center, Video broadcasting) while optimizing processes and aligning with business objectives.
Role type
Senior Service Delivery Manager (IT Telecommunications)
Builds
IT Telecommunication services and occasional projects
Domain
IT Services / Telecommunications / Unified Communications
Required skills
IT Telecommunication domain expertise, ITIL framework knowledge, ServiceNow experience, Stakeholder management, Vendor management, Process improvement, Strategic alignment
Preferred skills
Business-driven mindset, Operational and strategic experience
Technologies
ServiceNow, Unified Communications platforms, Networking infrastructure
Responsibilities
Maintain high service quality and optimize delivery processes, Oversee daily delivery of IT Telecommunication services and ensure contract compliance, Act as Subject Matter Expert for telephony and mobile data inquiries, Drive delivery of IT services and occasional projects, Manage stakeholders, customers, vendors, and resources, Implement process improvement and knowledge sharing
Seniority
Senior, hands-on IC with strategic oversight