Product Technology Lead (Technical Support)
Core
Lead technical support and advisory for PTC's Product Lifecycle Management (PLM) solutions, specifically Windchill, serving enterprise customers in mission-critical environments.
Role type
Senior IC Product Technology Lead (Technical Support)
Builds
High-quality support services, knowledge articles, and training resources for PTC PLM environments (SaaS, hosted, on-premises).
Domain
Industrial software / Product Lifecycle Management (PLM)
Deliverable
client delivery
Required skills
Technical support leadership, complex issue investigation, customer expectation management, technical training delivery, knowledge base creation, ITIL service management, multi-tier application support, database administration, cloud platform familiarity, RESTful API understanding, technical communication.
Preferred skills
Object-Oriented programming (Java), web services development, German/French language proficiency, PTC Windchill certifications.
Technologies
Windchill (PDMLink, ProjectLink), Salesforce, Oracle 19, MS SQL Server, Windows Server, Linux (RHEL, Ubuntu, CentOS), Microsoft Azure, AWS, GCP.
Responsibilities
Analyze and investigate technical issues to develop professional assistance and solutions; provide technical support and advice on implementation, customization, deployment, and optimization; create and publish knowledge articles; conduct technical trainings and webinars; identify training opportunities for the team; provision ITIL-based services for continuous quality improvement.
Seniority
Senior, hands-on IC with mentorship responsibilities
