IT Support Specialist, PLM
Core
Monitor, analyze, test, and support Product Lifecycle Management (PLM) IT services to ensure system stability and alignment with business needs.
Role type
IT Support Specialist (PLM)
Builds
Stable PLM systems and workflows for engineering and manufacturing teams
Domain
Manufacturing / Engineering / PLM
Required skills
PLM operations, incident/problem/change management, ITIL processes, system troubleshooting, workflow management, data management, user access management, system configuration, documentation, stakeholder collaboration
Preferred skills
PTC Windchill, CAD integrations (Creo, AutoCAD, Inventor, SolidWorks), Autodesk Vault, ServiceNow, Azure DevOps, GitHub, Windows, Linux, ITIL/Agile/DevOps certification
Technologies
PTC Windchill, Creo, AutoCAD, Inventor, SolidWorks, Autodesk Vault, ServiceNow, Azure DevOps, GitHub, Windows, Linux
Responsibilities
Monitor and analyze PLM applications for issues and trends, provide end-to-end support for PLM users, support PLM system testing activities, assist with PLM-CAD integrations and system configuration, transition support knowledge to internal teams, maintain ITIL-based management records, prepare documentation and status updates
Seniority
Mid-Senior, hands-on IC