IT Support Specialist, PLM
Core
Monitor, analyze, test, and support Product Lifecycle Management (PLM) IT services to ensure system stability and alignment with business needs.
Role type
Senior IT Support Specialist (PLM)
Builds
Stable and accessible PLM systems for engineering and manufacturing teams
Domain
IT Support / Product Lifecycle Management (PLM)
Required skills
PLM application support, incident/problem/change management, ITIL processes, system troubleshooting, workflow management, data management, CAD integration support, documentation
Preferred skills
PTC Windchill, CAD tools (Creo, AutoCAD, Inventor, SolidWorks), Autodesk Vault, ServiceNow, Azure DevOps, GitHub, Windows, Linux, ITIL/Agile/DevOps certification
Technologies
PLM, PTC Windchill, Creo, AutoCAD, Inventor, SolidWorks, Autodesk Vault, ServiceNow, Azure DevOps, GitHub, Windows, Linux
Responsibilities
Monitor and analyze PLM applications to identify issues and trends; Provide end-to-end support for PLM users including troubleshooting and resolution; Support PLM system testing activities (SIT, UAT, regression, hypercare); Assist with PLM-CAD integrations and system configuration; Transition support knowledge from external resources to internal team; Maintain incident, problem, and change management records; Prepare documentation and status updates
Seniority
Senior, hands-on IC
