Advanced Customer Support Engineer – Teamcenter
Core
Provide advanced technical support for Siemens Teamcenter PLM, troubleshooting enterprise applications, infrastructure, configuration, and performance issues across Linux and Windows environments.
Role type
Senior Customer Support Engineer (PLM/Enterprise Software)
Builds
Customer case resolutions and technical documentation for the Teamcenter product line
Domain
Industrial Software / PLM (Product Lifecycle Management)
Deliverable
client delivery
Required skills
Linux/Windows OS troubleshooting, enterprise application support, log analysis, networking fundamentals (TCP/IP, DNS, HTTP/HTTPS), SQL databases, cloud infrastructure basics, SSO/authentication technologies, Java troubleshooting, incident prioritization, technical communication
Preferred skills
Java enterprise applications, Apache HTTP Server, AWS, JVM tuning, load balancers, reverse proxies, SSL/TLS
Technologies
Teamcenter, Linux, Windows, Java, SQL, Oracle, SQL Server, PostgreSQL, AWS, SAML, OAuth, LDAP, Active Directory
Responsibilities
Troubleshoot complex customer issues across application, configuration, integration, and infrastructure layers; analyze logs and diagnostic data to identify root causes; reproduce issues in internal environments; manage end-to-end customer cases; collaborate with product development and cloud teams; document solutions and contribute to knowledge base
Seniority
Senior, hands-on IC