Order Management Senior Analyst
Core
Manage complex customer orders, billing transactions, and credit memos to ensure accuracy, compliance, and an exceptional customer experience throughout the order lifecycle.
Role type
Senior Order Management Analyst
Builds
Accurate order processing, billing, and revenue recognition within a SaaS/technology environment
Domain
SaaS / Technology / Order Management
Required skills
Quote-to-Cash processes, accounting principles, revenue recognition, complex order documentation validation, billing transaction processing, SOX compliance, root cause analysis, cross-functional collaboration
Preferred skills
Salesforce, Workday, Zuora, SaaS environment experience, mentorship
Technologies
Salesforce, Workday, Zuora, AI-enabled tools
Responsibilities
Review and validate complex customer and partner order documentation; Process complex customer orders, billing transactions, invoices, and credit memos; Support month-end, quarter-end, and year-end close activities; Identify process gaps and recommend improvements; Serve as a subject matter expert for complex inquiries; Maintain accurate documentation for audit requirements
Seniority
Senior, hands-on IC