Principal AI Solution Architect
Core
Design and architect enterprise-scale AI solutions for customer experience orchestration, focusing on LLMs, RAG, and agentic workflows to drive business value.
Role type
Senior presales AI Solution Architect
Builds
Production-ready AI systems, reusable technical assets, and scalable knowledge architectures for enterprise contact centers.
Domain
Customer Experience (CX) / AI Orchestration / Enterprise Cloud
Deliverable
production ML models | product features
Required skills
AI architecture design, LLM orchestration, RAG implementation, enterprise integration, AI evaluation frameworks, executive storytelling, solution design for voice latency, prompt engineering, RESTful API integration, Python programming
Preferred skills
Genesys Cloud platform expertise, French language fluency
Technologies
LLMs, RAG, RESTful APIs, Python, Genesys Cloud
Responsibilities
Design end-to-end AI systems for CX use cases, optimize retrieval-augmented generation strategies, establish AI evaluation frameworks, engineer contextual AI experiences, design for scalability and cost efficiency, support pre-sales technical discovery and demonstrations, build third-party integrations, enable field teams with reusable assets, influence CIO/CTO stakeholders.
Seniority
Senior, hands-on IC with executive presence
