Senior Technical Account Manager
Core
Partner with strategic enterprise customers to drive adoption, optimization, and value realization of Genesys Cloud CX through trusted advisory relationships and technical guidance.
Role type
Senior Technical Account Manager (Enterprise SaaS)
Builds
Customer success outcomes, adoption roadmaps, and strategic engagement plans for Genesys Cloud CX
Domain
Enterprise Customer Experience (CX) / AI-powered Experience Orchestration
Deliverable
client delivery
Required skills
Technical expertise in Genesys Cloud CX, Cloud fundamentals (AWS/Azure), API integrations, AI concepts and governance, Enterprise customer engagement, Strategic account management, Solution architecture guidance, Data-driven decision making
Preferred skills
Proactive problem solving, Continuous improvement mindset, Cross-functional collaboration
Technologies
Genesys Cloud CX, AWS, Azure
Responsibilities
Develop and maintain deep technical expertise in Genesys Cloud CX; Identify gaps, risks, and opportunities to create structured customer engagement plans; Build trusted relationships with customer stakeholders across business and technical teams; Partner with customers to accelerate adoption and value realization through best practices; Educate customers on emerging technologies and align their roadmaps with Genesys innovation; Act as the voice of the customer by delivering actionable product feedback to product management teams.
Seniority
Senior, hands-on IC
