Sr. Salesforce Support Engineer
Core
Provide production support, administration, and troubleshooting for Salesforce CRM applications (Sales, Service, Revenue Cloud) and related integrations in a global enterprise environment.
Role type
Senior Salesforce Support Engineer (Production Support)
Builds
Salesforce CRM platforms, AI-enabled operational workflows, and automation initiatives
Domain
Customer Experience (CX) / Enterprise Software / Cloud Computing
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Salesforce Administration, Apex debugging, Flows, Workflows, SOQL, Data Loader, REST/SOAP APIs, ITIL processes, Salesforce Security Model, Data Management
Preferred skills
Agentic AI, AI-driven automation, copilots, AI-assisted operational workflows
Technologies
Salesforce Sales Cloud, Service Cloud, Revenue Cloud, Apex, Flows, Workflows, Data Loader, REST APIs, SOAP APIs
Responsibilities
Troubleshoot and resolve application, data, and user issues; Configure and maintain users, roles, profiles, security, workflows, reports, and dashboards; Support data management activities including imports and integrity monitoring; Debug automation components and integrations; Collaborate with development teams on releases; Create and maintain support documentation and SOPs.
Seniority
Senior, hands-on IC