Operations Coordinator
Core
Managing last-mile logistics operations including unloading trailers, sorting packages, supervising shipments, and maintaining warehouse efficiency.
Role type
Operations Coordinator (Logistics)
Builds
Last-mile delivery network across three continents
Domain
Logistics / Supply Chain
Deliverable
product features
Required skills
Package sorting, shipment supervision, warehouse system maintenance, data entry, Power BI reporting, staff training, customer service, problem resolution, documentation management
Preferred skills
None stated
Technologies
Power BI
Responsibilities
Unload trailers and verify freight against manifests; Scan, sort, and process packages including damaged items and returns; Conduct van audits and support sorting operations; Supervise shipping, receiving, and inventory management; Maintain warehouse systems and operational efficiency; Process declarations and complete required documentation; Manage customer pickups and receive customer assistance; Resolve delivery issues following SOPs; Escalate special cases to management; Print labels and prepare documentation; Process broker declarations and return shipments to customers; Prepare daily reports and maintain accurate records; Perform data entry tasks as needed; Assign and monitor work tasks including Power BI report reviews; Train and mentor new employees; Collaborate with operations teams to maintain quality standards; Maintain a clean, organized, and safe work environment; Comply with health and safety protocols; Provide support to customers and IDC; Respond to customer requests via phone and email; Process customer service email requests; Clean and organize workspace and warehouse.
Seniority
Individual Contributor, operational level
