Associate AI Solutions Architect
Core
Early-career technical specialist supporting customer-facing AI initiatives by demonstrating, prototyping, and validating AI use cases for enterprise customers.
Role type
Associate AI Solutions Architect
Builds
Genesys Cloud AI solutions including virtual agents, agent assistance, knowledge search, and conversational AI workflows
Domain
Enterprise Customer Experience (CX) and Generative AI
Deliverable
product features
Required skills
Python, APIs, web services, basic AI/ML/NLP concepts, data structures, databases, system integrations
Preferred skills
Cloud platforms, enterprise software, customer experience technologies, LLMs, RAG, prompt design
Technologies
Genesys Cloud AI, Python
Responsibilities
Support customer discovery sessions, assist in building demos and PoCs, configure and test AI-powered experiences, learn enterprise AI solution design and deployment, support creation of reusable demo environments, participate in customer workshops and presentations, assist with sandbox and trial engagements, collaborate with sales teams on technical responses, gather customer feedback for product improvement, develop knowledge of AI concepts, contribute to internal enablement activities
Seniority
Junior, early-career IC