Microsoft Customer Engagement Manager
Core
Lead and deliver complex Microsoft Dynamics 365 Customer Engagement implementations for global clients, blending hands-on technical configuration with strategic solution architecture.
Role type
Senior IC Functional Manager (Dynamics 365 CE)
Builds
Production Microsoft Dynamics 365 CE solutions and Power Platform integrations
Domain
Professional Services / Enterprise Resource Planning (ERP) / Customer Engagement
Deliverable
Production ML models | product features
Required skills
Dynamics 365 Customer Engagement (Sales, Customer Service, Contact Center, Field Service, Project Operations), Microsoft Power Platform (Power Automate, Power Apps, Power BI, Copilot Studio), Solution Architecture, ALM Strategy, Data Migration, Business Process Mapping, Team Mentoring
Preferred skills
Microsoft Dynamics 365 certifications, Power Platform certifications
Technologies
Microsoft Dynamics 365, Microsoft Power Platform, Power Automate, Power Pages, Copilot Studio, Power BI, Power Apps
Responsibilities
Configure and customize Dynamics 365 CE applications and Power Platform tools; Translate business requirements into functional specifications and solution designs; Lead multiple concurrent engagements ensuring delivery quality and risk management; Mentor and coach junior consultants; Manage data migration, integrations, and security models; Support post-go-live activities and continuous improvement.
Seniority
Senior, hands-on IC with leadership responsibilities
