User Experience Designer - Digital and UCC

Budapest (Flexible)🌐 Remote💼 Full-time🗓 2026-06-26 → 2026-07-31

Core

Design and refine digital channels (chat, messaging, email, social) within the Workspace to improve usability and integration for customer service agents.

Role type

Mid-level UX Designer (Digital Channels)

Builds

Digital engagement workflows for customer service agents

Domain

Enterprise AI-powered customer experience orchestration

Deliverable

product features

Required skills

Figma, low-fi collaboration tools (Miro/FigJam), UX research methodologies, user story crafting, competitor auditing

Preferred skills

Enterprise application design, support/call center platform design

Technologies

Figma, Miro, FigJam

Responsibilities

Independently execute designs for defined projects, communicate design rationale to stakeholders, participate in UX discovery and strategy definition

Seniority

Mid-level, hands-on IC

Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About genesys

Software Development8600Menlo Park, CA, US

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.