ServiceNow Engineer- HRSD & CSM
Core
Design, develop, and implement scalable ServiceNow HRSD and CSM solutions, including HR Case Management, Employee Center, and Customer Portals, while driving digital transformation through workflow automation and AI-powered solutions.
Role type
ServiceNow Engineer (HRSD & CSM)
Builds
HRSD and CSM platform solutions, custom applications, integrations, and AI-enabled user experiences for internal HR and external customer service operations.
Domain
Enterprise IT Service Management, Human Resources Technology, Customer Service Management
Deliverable
product features
Required skills
ServiceNow HRSD, ServiceNow CSM, JavaScript, REST/SOAP APIs, Flow Designer, Integration Hub, ServiceNow Platform Development, AI Implementation (Now Assist/Virtual Agent), Technical Analysis, Performance Optimization
Preferred skills
Agile product delivery, Stakeholder collaboration, Solution design reviews
Technologies
ServiceNow, Now Assist, AI Search, Predictive Intelligence, Virtual Agent, GenAI, SSO/SAML, Integration Hub, Service Portal, Workspaces
Responsibilities
Configure and enhance Employee Center, Agent Workspace, Case Management, and Knowledge Bases; Develop custom applications, integrations, and reusable components; Implement AI capabilities such as Now Assist and Virtual Agent; Build and support integrations with HR, CRM, and ERP systems; Perform technical analysis, troubleshooting, and performance optimization; Support platform upgrades, release management, and governance practices.
Seniority
Mid-level, hands-on IC (3-5 years experience)
