IDC Business Partner
Core
Strategic partner for Independent Delivery Contractors (IDCs) to ensure capacity, compliance, and operational excellence in last-mile logistics.
Role type
Senior Business Partner (Logistics/Supply Chain)
Builds
Last-mile delivery capacity and service reliability for Intelcom | Dragonfly customers
Domain
Logistics / Last-mile delivery / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Capacity planning, Partner relationship management, KPI monitoring, Contract negotiation, Conflict resolution, Change management, Compliance risk assessment, Data analysis, Stakeholder engagement, Business acumen
Preferred skills
Entrepreneurship experience, HR/labor relations knowledge, Operations leadership in field environments
Technologies
BI dashboards, Intelcom tools, Route productivity tools
Responsibilities
Advise regional leadership on IDC partnership trends and risks; Collaborate with Operations to assess capacity gaps and support planning strategies; Build and maintain trusted relationships with IDC partners; Monitor IDC KPIs and compliance; Execute performance reviews and QBRs; Translate field insights into operational recommendations; Support IDCs through policy changes and new technologies; Identify and mitigate contractual and operational risks.
Seniority
Senior, hands-on IC
