Senior PS Consultant (Spanish Bilingual)
Core
Senior Professional Services Consultant leading technical solution deployment and implementation for Genesys Cloud contact center solutions, primarily serving the LATAM region.
Role type
Senior IC implementation consultant (contact center)
Builds
Genesys Cloud contact center solutions (Voice, Email, Chat, SMS, Omnichannel)
Domain
Contact Center Technology / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Contact Center Solutions, Omnichannel (Voice, Email, Chat, SMS), REST/JSON, Flow chart design, Third-party integrations (Salesforce, Zendesk, ServiceNow), IP Telephony, AWS, Networking fundamentals, Java/C#.NET/Python/PHP
Preferred skills
Genesys Cloud Implementation experience, Genesys Cloud Professional/Specialist certification, Waterfall/Agile methodologies
Technologies
Genesys Cloud, AWS, Salesforce, Zendesk, ServiceNow, JIRA, Cisco, Polycom, Audiocodes, Wireshark, MS Visio
Responsibilities
Lead technical implementation from pre-sales to go-live support, develop base configurations and call flows, conduct integrations and testing, provide training and change management, act as tech lead for projects
Seniority
Senior, hands-on IC
