Senior Manager, Development (CRM)
Core
Lead engineering teams to build, scale, and maintain CRM integration capabilities within the Genesys Cloud platform, enabling deep connections with telephony providers, CRM systems, and the AWS ecosystem.
Role type
Senior Manager, Engineering (CRM Integrations)
Builds
Scalable, secure CRM integration solutions and platform capabilities for Salesforce, ServiceNow, Zendesk, and partner ecosystems.
Domain
Customer Experience (CX) / Cloud Integration / SaaS
Deliverable
production ML models | product features | infrastructure
Required skills
Cloud or SaaS team leadership, System design, Scalability, REST API architecture, Modern JavaScript/TypeScript frameworks (Vue/Svelte), Technical strategy, Cross-functional collaboration, Engineering excellence (CI/CD, testing)
Preferred skills
Large-scale cloud platforms (AWS/Azure/GCP), Serverless architectures (AWS Lambda, NestJS), Microservices design, Distributed team leadership, Data-driven engineering
Technologies
Salesforce, ServiceNow, Zendesk, AWS, OpenCTI, Lightning, APEX, OpenFrame, Vue, Svelte, NestJS, AWS Lambda
Responsibilities
Lead and scale agile engineering teams for CRM integrations, Own end-to-end delivery across integration domains, Drive technical strategy for CRM integrations, Influence architectural decisions, Partner with Product Management to translate business priorities, Build modern integration architectures, Strengthen engineering excellence, Develop and mentor managers and engineers, Identify and resolve delivery risks, Collaborate with architects and partners on strategic integrations
Seniority
Senior, hands-on IC leader with team management