ALM Technical Support Engineer
Core
Providing technical support and success management for enterprise business applications, ensuring customer satisfaction through solutions, workarounds, and knowledge transfer.
Role type
Technical Support Engineer (Enterprise Applications)
Builds
Customer solutions and knowledgebase articles for enterprise business applications
Domain
Enterprise software support, Java/.Net technologies, application servers, databases
Deliverable
client delivery
Required skills
Troubleshooting complex enterprise applications, application server setup and configuration, database management, performance tuning, data analysis, implementation of Java or .Net applications, understanding of Internet protocols and security, creating knowledgebase articles
Preferred skills
Experience with enterprise application suites, proactive problem-solving, cross-functional collaboration
Technologies
Java, .Net, HTML, XML, Web Servers, application servers, databases
Responsibilities
Provide solutions and workarounds to ensure customer success, collaborate cross-functionally with developers and product owners, create and improve knowledgebase articles, deliver success management services like weekend support
Seniority
Mid-level, hands-on IC