Telecom Operations Specialist
Core
Drive reliable activation and performance of global messaging capabilities (SMS, digital messaging) to power customer connections at scale.
Role type
Telecom Operations Specialist
Builds
Global messaging services (10-digit long codes, toll-free, short codes) for enterprise customers
Domain
Telecom operations, regulatory compliance, customer experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
project management, regulatory compliance knowledge, vendor coordination, troubleshooting, process improvement, technical system navigation
Preferred skills
SMS compliance processes (10DLC, short code provisioning), delivery troubleshooting, telecom carrier relations, digital messaging channels (email, social)
Technologies
SMS platforms, carrier systems, messaging aggregators
Responsibilities
Manage end-to-end provisioning and activation of messaging channels; Drive customer onboarding by translating technical requirements; Ensure compliance with TCPA, CTIA, and carrier regulations; Investigate and resolve messaging delivery issues; Coordinate with telecom carriers and vendors; Partner with Product, Engineering, and Support teams; Improve onboarding processes and operational playbooks
Seniority
Individual Contributor, operational execution
