Teamleiter (m/w/d) telefonischer Kundensupport
Core
Leading a telephone customer support team in the eHealth sector, optimizing processes and ensuring service quality.
Role type
Team Lead / Supervisor, Customer Support
Builds
Efficient, customer-oriented support workflows and team performance
Domain
Healthcare technology (eHealth)
Required skills
Team leadership, Process optimization, KPI analysis, Project management, MS Office (Excel, Word), Conflict resolution
Preferred skills
SAP, AI tools
Responsibilities
Provide functional and disciplinary leadership of the support team, Analyze and optimize existing processes and workflows, Monitor and evaluate KPIs to drive improvement measures, Ensure team targets regarding productivity, reachability, service level, and solution rate, Actively participate in support projects
Seniority
Mid-Senior, Hands-on Manager