Endpoint Support Engineer
Core
Tier 3 support engineer ensuring reliability of managed endpoints, VDI services, and software deployments for a university campus.
Role type
Senior IC Endpoint Support Engineer
Builds
Production endpoint management services, VDI support workflows, and automation scripts
Domain
Higher Education IT / Endpoint Management / Virtual Desktop Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Endpoint management platforms (Intune, MECM, Jamf, Autopilot), Scripting (PowerShell, Python, Bash), Root cause analysis, Technical documentation, Stakeholder coordination, Security compliance
Preferred skills
VDI architecture, Automation tooling, Higher Ed technology trends, Vendor management
Technologies
Microsoft Endpoint Manager, Intune, MECM, Active Directory, Azure AD, Group Policy, Windows Autopilot, Jamf Pro, Apple School Manager, PowerShell, Bash, Python
Responsibilities
Provide Tier 3 support for complex endpoint and VDI issues; Build, test, and maintain application packages and OS deployment content; Lead technical workstreams and pilot programs; Develop endpoint support automation; Monitor service health and deployment metrics; Maintain device lifecycle standards and support documentation.
Seniority
Senior, hands-on IC