Customer Success Manager (m/w/d)
Core
End-to-End ownership of top customer accounts in the eHealth sector, driving adoption, retention, and satisfaction through data-driven strategies.
Role type
Senior Customer Success Manager (Key Account focus)
Builds
Customer success strategies, adoption metrics, and retention initiatives for enterprise eHealth software
Domain
Healthcare technology (eHealth) / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success Management, Key Account Management, churn risk identification, CSAT/NPS analysis, stakeholder collaboration, strategic planning, data analysis, MS Office
Preferred skills
Consulting experience, project management, process optimization
Technologies
MS Office
Responsibilities
Manage end-to-end customer journey from onboarding to long-term retention, identify churn risks and implement data-driven retention measures, analyze software usage depth to drive active adoption, develop scalable customer success strategies, collaborate with support/product/sales teams to ensure customer experience, contribute to the evolution of customer success methods and tools
Seniority
Senior, hands-on IC
