Customer Service Representative
Core
Front-desk representative for a veterinary clinic handling patient intake, scheduling, and financial transactions.
Role type
Veterinary Receptionist / Client Service Representative
Builds
Veterinary clinic operations and client experience
Domain
Healthcare / Veterinary Services
Required skills
telephone etiquette, appointment scheduling, patient triage, cash handling, medical record management, client communication, data entry
Preferred skills
empathy, multitasking, knowledge of veterinary wellness standards
Technologies
computerized scheduling programs, database systems
Responsibilities
Answer incoming calls and route messages, schedule outpatient and surgical appointments, admit and discharge patients, process payments and maintain financial records, communicate medical instructions and hospital policies to clients, maintain client and patient databases.
Seniority
Entry-level / Individual Contributor