Core
Front-line staff member managing client check-ins, check-outs, and facility operations for a multi-service pet care network.
Role type
Customer Service Representative (Pet Care Facility)
Builds
Client check-in/check-out workflows, facility tours, and service sales for pet boarding, day care, and grooming.
Domain
Pet care services (boarding, day care, grooming, veterinary support)
Deliverable
product features
Required skills
Multi-tasking, cash handling, phone communication, client relations, problem-solving, physical stamina
Preferred skills
Customer service experience, retail experience, pet ownership
Technologies
Multi-line phones, computer systems
Responsibilities
Welcoming pet parents and clients, answering phones, touring new clients through the facility, managing check-ins and check-outs, handling cash and balancing cash drawers, responding to complaints, escorting pets to enclosures, maintaining lobby cleanliness.
Seniority
Entry-level, individual contributor