Customer Service Representative (Flexible Working Hours)
Core
Front-line operations and customer support for a multi-service pet care facility, handling client interactions, facility tours, and daily administrative tasks.
Role type
Customer Service Representative (Front-line Operations)
Builds
Day care, boarding, grooming, training, and veterinary services for pet families
Domain
Pet care / Veterinary services
Deliverable
client delivery
Required skills
Customer service, phone etiquette, cash handling, conflict resolution, tour guiding, basic veterinary record management, physical stamina
Preferred skills
Retail experience, pet ownership, multi-line phone proficiency, problem-solving
Technologies
Multi-line phone systems, computer systems
Responsibilities
Answering phones and greeting clients, touring new clients through the facility, managing check-ins and check-outs, handling cash and balancing drawers, responding to complaints, escorting pets to enclosures, maintaining lobby cleanliness
Seniority
Entry-level, hands-on IC