Customer Experience Coordinator - Northern Liberties, PA
Core
Define and perfect the customer experience for patients and pet owners at a veterinary emergency hospital through service, communication, and operational support.
Role type
Customer Experience Coordinator
Builds
Customer-facing service interactions and operational workflows for a 24/7 veterinary emergency network
Domain
Veterinary Emergency Medicine / Healthcare Operations
Deliverable
client delivery
Required skills
Customer service, communication, empathy, multitasking, organization, financial guidance, conflict resolution, computer proficiency
Responsibilities
Greet customers in person, over phone, or online; manage customer communications and route urgent medical calls; provide financial guidance and end-of-life decision support; process payments; follow up with customers post-visit; capture special moments to strengthen relationships
Seniority
Entry-level to Mid-level, individual contributor