Customer Service Representative
Core
Front-desk representative for a veterinary hospital handling client intake, scheduling, financial transactions, and patient triage.
Role type
Veterinary Client Service Representative
Builds
Veterinary clinic operations and client experience
Domain
Healthcare / Veterinary Services
Deliverable
client delivery
Required skills
telephone etiquette, appointment scheduling, cash handling, medical record management, client communication, triage, data entry
Preferred skills
empathy, multitasking, knowledge of wellness-care standards
Technologies
PIMS System (Ezyvet), computerized scheduling programs
Responsibilities
Answer incoming calls and route messages; schedule outpatient, surgical, and boarding appointments; process payments and manage credit accounts; admit patients and obtain medical histories; triage urgent-care patients; maintain client and patient records; handle facility opening/closing and basic maintenance.
Seniority
Individual Contributor
