Technical Support - Learning Program

Cluj-Napoca - 3rd Emile Zola Street, ROFull-time2026-10-28 → 2026-11-10

On-site

Core

A 6-month paid rotation program for fresh graduates or career switchers to gain exposure to technical and business teams within Customer Success, resolving support tickets and analyzing issues.

Role type

Junior Technical Support Associate (Learning Program)

Builds

Support ticket resolutions and knowledge base documentation for global business operations

Domain

Technology support / Customer Success

Required skills

Java, XML, SQL/Oracle, root cause analysis, troubleshooting, ticket prioritization, SLA monitoring

Preferred skills

adaptability, independent work, pressure management

Technologies

Java, XML, SQL, Oracle

Responsibilities

Review and prioritize support tickets, analyze reported issues, conduct root cause analysis, communicate with users to gather details, collaborate with teams to escalate complex issues, document ticket resolutions, monitor ticket queues to meet SLAs

Seniority

Entry-level, rotational program

About Broadridge

Financial Services2New York, New York, US

Broadridge Computer Software is now a part of Broadridge. Broadridge Financial Solutions (NYSE: BR), a global Fintech leader with $5 billion in revenues, provides the critical infrastructure that powers investing, corporate governance, and communications to enable better financial lives. We deliver technology-driven solutions that drive business transformation for banks, broker-dealers, asset and wealth managers and public companies. Broadridge’s infrastructure serves as a global communications hub enabling corporate governance by linking thousands of public companies and mutual funds to tens