Client Relationship Administrator (Hybrid - Edgewood, NY)
Core
Oversee delivery of contracted services and ensure service-level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded.
Role type
Client Relationship Administrator
Builds
Contracted services for clients
Domain
Business Services / Client Operations
Deliverable
client delivery
Required skills
Client relationship management, Account support, Service delivery coordination, Project schedule management, Risk management, Budget management, Contract management, Service metrics monitoring, Report preparation, Cross-team coordination
Responsibilities
Manage project schedules, risks, scope of work, and budgets; Coordinate with operational teams and subcontractors to deliver against client requirements; Build and maintain strong client relationships; Promote organization's capabilities and identify sales opportunities; Support contract extensions and additional business; Establish processes for reviewing service metrics and reporting; Manage contracts varying in duration, value, and strategic importance.