Technical Product Support Analyst (Proficient in Japanese)
Core
Manage post-trade operations and resolve complex business/technical issues for APAC clients in the financial services industry.
Role type
Senior Technical Product Support Analyst (APAC)
Builds
Post-trade operational systems, product enhancements, and client support workflows for financial institutions.
Domain
Financial Services / Fintech / Post-trade operations
Deliverable
Production ML models | product features | dashboards & analysis | client delivery
Required skills
Post-trade operations expertise, Japanese (fluent), English (fluent), SQL, Java/C code reading, troubleshooting, patch management, UAT coordination, client relationship management
Preferred skills
Linux navigation, shell scripting
Technologies
Java, C, SQL, Linux, Shell scripting
Responsibilities
Troubleshoot complex system and application problems, apply and verify product patches, gather and document client requirements for enhancements, lead UAT and go-live execution, act as escalation point for APAC product issues, build relationships with key clients and internal teams
Seniority
Senior, hands-on IC