IT Operation analyst 1
Core
Manages and optimizes the incident management process for IT operations, ensuring timely resolution and continuous improvement of service delivery.
Role type
IT Operations Analyst (Incident Management)
Builds
Incident management systems, service management tools, and operational processes
Domain
IT Operations / Service Management / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Incident management, ITIL standards, trend analysis, stakeholder communication, disaster recovery testing, regulatory reporting, system monitoring, process design, escalation management, performance metrics
Preferred skills
Cloud environment knowledge (GCP/AWS/Azure), multi-media/cross platform production systems, enterprise infrastructure experience
Technologies
GCP, AWS, Azure, incident tracking systems, service management tools
Responsibilities
Develop and maintain the Incident Management System, prioritize and resolve incidents, escalate issues to appropriate teams, facilitate post-mortem meetings, monitor incident management performance, participate in disaster recovery testing, lead incident investigations through trend analysis, contribute to service management tool development, design metrics for problem management reporting, communicate business impact and resolution details to stakeholders.
Seniority
Individual Contributor, operational level
