Manager, Incident Management
Core
Leading the team responsible for major incident response, ensuring product availability, reliability, and performance.
Role type
Manager, Incident Management
Builds
Tekion's cloud-native automotive platform (ARC, AEC, APC)
Domain
Automotive retail technology / Cloud infrastructure
Deliverable
infrastructure
Required skills
incident management frameworks, root cause analysis, cross-functional coordination, executive reporting, process development, team leadership, ITIL methodologies
Preferred skills
automation, trend analysis, scheduling
Technologies
cloud-native platforms, big data, machine learning, AI
Responsibilities
Lead and manage the Incident Management team; oversee detection, triage, escalation, and resolution of high-severity incidents; serve as incident commander during critical events; partner with Engineering, SRE, Security, and Product teams for post-incident reviews; develop and maintain incident management policies and playbooks; provide executive-level updates and incident reporting; analyze incident trends and metrics to reduce risk; ensure 24/7 readiness through team scheduling and training.
Seniority
Manager, operational leadership
