Senior Manager, Outsourced Payroll (ADP RUN)
Core
Lead the ADP RUN or ADP Workforce Now (WFN) recurring, outsourced payroll service delivery group, resolving complex client escalations and ensuring high-quality service.
Role type
Senior Manager, Outsourced Payroll
Builds
Recurring outsourced payroll service delivery for clients
Domain
Professional Services / Payroll Outsourcing
Deliverable
client delivery
Required skills
Team leadership, client retention, financial stewardship, payroll compliance, ADP RUN/WFN proficiency, pricing and margin management
Preferred skills
Cross-selling services, executive-level communication, process improvement
Technologies
ADP RUN, ADP Workforce Now, Microsoft Excel
Responsibilities
Lead the ADP RUN or ADP Workforce Now service delivery group; Resolve complex payroll escalations; Maintain 90%+ client renewal rate; Manage a team of Account Managers; Monitor account economics and margins; Support new and recurring business development.
Seniority
Senior Manager, people leadership