General Manager
Core
Oversee daily operations of a pet boarding facility, managing staff, customer service, and financial performance.
Role type
Facility General Manager
Builds
Pet care services and boarding programs
Domain
Hospitality / Pet Services
Required skills
P&L management, staff recruitment and training, customer complaint resolution, inventory management, cash handling, local marketing execution, safety compliance enforcement, multi-line telephone operation, dog handling
Preferred skills
BS/BA degree, hospitality/retail background, veterinary/boarding/grooming experience, Microsoft Office proficiency
Technologies
Microsoft Office Suite, database applications
Responsibilities
Manage all staff including hiring, training, scheduling, and performance reviews; Ensure exceptional customer service and resolve complaints; Oversee budget, payroll, and cash management; Maintain inventory and facility safety; Execute local marketing programs and manage social media; Handle dog care and safety on-site.
Seniority
Mid-Senior, hands-on IC