Veterinary Operations Lead - Gaithersburg, MD
Core
Lead operations and customer experience for a 24/7 veterinary emergency hospital, managing triage flow, front desk processes, and hospital maintenance.
Role type
Operations Lead (Veterinary Emergency)
Builds
Customer experience and operational efficiency for veterinary emergency services
Domain
Veterinary medicine / Emergency care
Required skills
Supervisory experience, inventory management, cash handling, staff training, OSHA compliance, budget management
Preferred skills
Veterinary environment experience, Infinity/ImproMed software knowledge
Technologies
Infinity/ImproMed
Responsibilities
Drive customer-focused experience and triage, manage general hospital maintenance and inventory, handle customer assistance and payments, train new hires, oversee cash drawer reconciliation and EOD processes, maintain vendor contacts and invoices, ensure OSHA compliance in stock areas
Seniority
Mid-level, hands-on IC