Lead Engineer
Core
Provide technical leadership within the Service Operations Engineering squad, shaping engineering culture and driving consistency in service operations and platform reliability.
Role type
Senior IC Lead Engineer (ServiceNow Platform)
Builds
Resilient, scalable, and customer-focused technology solutions for service operations and platform reliability.
Domain
Banking / Enterprise Platform Engineering
Required skills
ServiceNow platform engineering, technical leadership, solution design, modern engineering practices (CI/CD, automated testing), mentoring, stakeholder partnership
Preferred skills
Experience with integrations, configuration/customisation, upgrades, security, lifecycle management, observability, recoverability, performance optimization
Technologies
ServiceNow, CI/CD, source control, automated testing
Responsibilities
Drive consistency and best-practice approaches to service operations, mentor engineers, guide technical decision-making, partner with stakeholders to deliver solutions, balance delivery with reliability and security
Seniority
Senior, hands-on IC with leadership responsibilities
