HFX Coach
Core
Patient success specialist providing technical support, clinical education, and device troubleshooting for chronic pain patients using the HFX spinal cord stimulation system.
Role type
Patient success specialist (clinical support)
Builds
Patient adherence and optimal outcomes for the HFX SCS platform
Domain
Medical devices / Chronic pain management / Spinal cord stimulation
Deliverable
client delivery
Required skills
Device troubleshooting, clinical education, patient communication, technical inquiry response, data documentation, follow-up management
Preferred skills
Consultative role experience, customer service experience, SCS experience, patient interaction experience
Technologies
Microsoft Excel, modern technology and software
Responsibilities
Communicate directly with patients; serve as a resource for clinical patient support and device troubleshooting; provide clinical education on products and procedures; respond to patient and field communications; document follow-up for the sales team; perform continued patient follow-up to assure optimal outcomes.
Seniority
Individual contributor