Adventureland Park 2027 - Lodging Guest Experience Agent
Core
Greet and interact with guests, manage reservations, check guests in/out, process payments, and resolve requests at the front desk of a campground lodging facility.
Role type
Guest Experience Agent (Lodging)
Builds
Front desk operations and guest check-in/out processes for campground guests
Domain
Hospitality / Theme Park Lodging
Deliverable
product features
Required skills
Customer service, Cash handling, POS systems, Property management systems, Office equipment operation, Communication, Problem-solving, Attention to detail, Microsoft Office proficiency, Teamwork
Preferred skills
Previous hospitality or front desk experience, Bilingual skills (Spanish)
Responsibilities
Greet and interact with guests in a warm, friendly manner; Make reservations, check-in and check-out guests; Process guest payments and maintain cash drawer; Answer phones and transfer calls using PBX switchboard; Deliver guest amenities; Partner with housekeeping and maintenance to resolve issues; Keep front desk area clean and sanitized; Document overnight shift happenings; Provide guests with information about nearby parks and events; Escalate maintenance issues or emergencies.
Seniority
Entry-level / Seasonal