Customer Service Representative - Netherlands
Core
Main contact for customers, field sales, and distributor reps handling order entry, telephone support, and logistics coordination for medical devices.
Role type
Customer Service Representative (Order Entry & Support)
Builds
Order fulfillment, loaner management, and sales support for musculoskeletal medical devices
Domain
Medical Devices / Healthcare Logistics
Deliverable
product features
Required skills
Order processing, loaner coordination, proposal/quote handling, shipping logistics, regulatory compliance (FDA/ISO), SAP usage
Preferred skills
Independent work, creative problem solving, MS Office proficiency
Technologies
SAP, MS Office
Responsibilities
Receive and process incoming orders within 24 hours; schedule and track loaner equipment for surgeries; assist sales with purchase orders and proposals; resolve shipping and credit issues; notify accounting for lost/damaged equipment; advise Regulatory Affairs on priority complaints.
Seniority
Individual Contributor, Entry to Mid-level