Division Manager - Title Insurance Operations
Core
Managing title insurance operations, ensuring compliance, and acting as a liaison between mortgage and builder partners to meet production goals and timelines.
Role type
Division Manager, Title Insurance Operations
Builds
Title services and escrow processes for homeowners
Domain
Real Estate / Title Insurance
Deliverable
client delivery
Required skills
supervisory skills, process management, vendor compliance monitoring, expense tracking, problem-solving, customer service, project execution, talent development, conflict management, strategic planning
Preferred skills
knowledge of company operating systems, familiarity with industry dynamics, ability to influence stakeholders
Technologies
company operating systems/applications
Responsibilities
Manage work activities and operations of a functional area supporting the title process; Act as a liaison with Escrow/Division managers and other business units to resolve escalated issues; Monitor and manage vendor compliance, cost effectiveness, and quality; Track and monitor expenses and office management duties; Review quality of work and spot check escrow files; Assist customers by resolving complaints and explaining procedures; Recruit, retain, and develop talent; Drive customer loyalty and manage expectations
Seniority
Manager, supervisory level