Technical Support Analyst (Hybrid)
Core
Ensuring stability, availability, and performance of critical financial applications supporting asset servicing and corporate actions.
Role type
Senior Production Support Analyst (Financial Services)
Builds
Production environments for asset servicing and corporate actions workflows
Domain
Financial Technology / Asset Servicing
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Level 2 support, incident triage, root cause analysis, SQL/PL-SQL, Oracle RDBMS, ITIL processes, client liaison, release management, corporate actions lifecycle knowledge, SWIFT messaging standards, reconciliation and break management
Preferred skills
DevOps practices, AWS environments, CI/CD pipelines, scripting and automation, Windows Server, Jenkins, Terraform, C#, Java
Technologies
Oracle, SQL, PL/SQL, Jira, SharePoint, Microsoft Office Suite, AWS, Jenkins, Nexus, Terraform, Chef, SWIFT (MT56x, MX/camt/seev), ISO 15022 / ISO 20022
Responsibilities
Provide advanced Level 2 support for production environments; manage day-to-day technical and functional application issues; lead environment configuration, validation, and deployment activities; conduct proactive monitoring and system health analyses; execute SQL queries and analyze logs; act as primary escalation point for incidents; perform detailed root cause analysis; coordinate software releases and patches; maintain operational documentation; serve as trusted technical liaison between clients and internal teams; lead client calls for high-priority issues; identify opportunities to streamline support processes through automation; provide knowledge transfer and mentoring to junior analysts.
Seniority
Senior, hands-on IC with client-facing responsibilities
