Lead Patient Representative
Core
Lead a Patient Financial Services team responsible for billing, insurance follow-up, denials management, cash application, and vendor management.
Role type
Senior IC Patient Financial Services Lead
Builds
Patient financial services operations including billing clearinghouses, denials software, and payer tools
Domain
Healthcare / Revenue Cycle Management
Required skills
team leadership, audit execution, staff training, KPI management, process improvement, cross-department collaboration, data reporting, issue escalation, workflow development, vendor management
Preferred skills
experience with HB and PB Resolute applications, NMC ticketing systems
Technologies
HB, PB Resolute, NMC
Responsibilities
Perform scheduled audits of billing, collections, denials, credits, cash application, and vendor management; Train and onboard new employees; Participate in daily huddles and staff evaluations; Meet and exceed KPIs including clean claim rates and denials reductions; Act as first point of escalation for operational issues; Compile production statistics for reports.
Seniority
Senior, hands-on IC
