Guest Services Staff - Agora /Jacobs Pavilion / Globe Iron
Core
Provide direct guest services, ensure safety, and manage venue entry operations at live entertainment events.
Role type
Guest Services Staff
Builds
Safe and welcoming environment for event attendees
Domain
Live entertainment / Sports venues
Deliverable
client delivery
Required skills
Customer service, ticket scanning, coat check operations, conflict resolution, ADA assistance, emergency evacuation coordination, policy enforcement
Preferred skills
Event industry experience, music industry knowledge
Technologies
Ticket scanning systems, wristband administration tools
Responsibilities
Answer guest questions and direct them to venue areas, operate coat check rooms, scan tickets and administer wristbands, resolve guest complaints, monitor guest conduct and alcohol consumption, seat guests and assist ADA patrons, enforce venue policies, act as emergency evacuation team member, monitor venue for fire safety compliance
Seniority
Entry-level, hands-on IC