Client Services Representative (Temporary)
Core
Temporary client services representative supporting a Benefits Administration team by handling inbound/outbound contacts, resolving health insurance inquiries, and maintaining detailed records.
Role type
Temporary client services representative (benefits administration)
Builds
Contact resolution and case management for assigned casework
Domain
Health insurance and benefits administration
Deliverable
client delivery
Required skills
Customer service, data entry, health insurance terminology, de-escalation, compliance adherence, ticketing system management, active listening, adaptability
Preferred skills
Associate's degree, high-speed ethernet connection, flexible shift availability
Responsibilities
Support large volumes of inbound and outbound contacts, identify customer needs and provide solutions, keep detailed records in the agent ticketing system, follow compliance guidelines and HIPAA regulations, meet established goals for contact metrics and client satisfaction, assist other department personnel as needed
Seniority
Entry-level, temporary